Returns, Exchange and Refund Policy

We print all our products on demand.  Meaning that when you place an order with us another company custom prints that product just for you.

Therefore, we can’t refund or replace items if you have changed their mind, or ordered the wrong size or colour.  Please be sure that you have the right size and colour before placing an order.  Can see our sizes below.

We aren’t trying to be harsh – we can’t accept returns because once a product has been customised there is no way for us to sell it on. Ordinary store-bought products can only be returned because they can be resold to other customers.

Custom-made products like these are exempt from UK distance selling rules regarding ‘cooling-off’ periods. This is because once your artwork has been printed onto a product, it is classified as a bespoke item.

For a more detailed explanation, please see this article from the Citizen’s Advice Bureau: Changing your mind about something you’ve bought

 

Quality issues

If there is an obvious quality issue or error with your product we can refund or exchange it once we have review it with you.

 

Many thanks for your understanding.  It’s just the two of us promoting St Helena, trying to make some fun merchandise for St Helena and unfortunately we don’t have the resources to offer full refunds.